How to obtain SPcollects

The following is the procedure for SPCollects on a Clariion, CX, CX3 and CX4 machines.

If you are running release 13 and above, you will be able to perform the SP Collects from the GUI of Navisphere Manager Software.

Using Navisphere perform the following steps to collect and transfer the SPCollects to your local drive.

1. Login to Navisphere Manager
2. Identify the Serial number of the array you want to perform the SP Collects on
3. Go to SP A using expand (+)
4. Right click on it and from the menu, select SPCollects
5. Now go to SP B in the same array
6. Right click on it and from the menu, select SPCollects
7. Wait for 5 to 10 minutes depending on the how big your array is and how busy your array is
8. Now right click on SP A and from the menu select File Manager
9. From the window, select the zip file SerialNumberOfClariion_spa_Date_Time_*.zip
10. From the window, hit the transfer button to transfer the files to your local computer.
11. Follow a similar process ( 8, 9, 10) for SPB, from the File Manager
12. The SP B file name will be SerialNumberOfClariion_spb_Date_Time_*.zip

For customers that do not have SPCollects in the menu (running release 13 below), there is a manual way to perform SPCollects using Navicli from your management console or an attached host system.

To gather SPCollects from SP A, run the following commands

navicli –h xxx.xxx.xxx.xxx spcollect –messner

Wait for 5 to 7 mins

navicli –h xxx.xxx.xxx.xxx managefiles –list

The name of the SPCollects file will be SerialNumberOfClariion_spa_Date_Time_*.zip

navicli –h xxx.xxx.xxx.xxx managefiles –retrieve

where xxx.xxx.xxx.xxx is the IP Address of SP A

For SP B, similar process like above, the name of the file you will be looking for is SerialNumberOfClariion_spb_Date_Time_*.zip

Where xxx.xxx.xxx.xxx will be the IP Address of SP B

SPCollects information is very important with troubleshooting the disk array and will give the support engineer all the necessary vital data about the storage array (environment) for troubleshooting.

The following data that is collected using the SP Collects from both the SP’s:

Ktdump Log files

iSCSI data

FBI data (used to troubleshoot backend issues)

Array data (sp log files, migration info, flare code, sniffer, memory, host side data, flare debug data, metalun data, prom data, drive meta data, etc)

PSM data

RTP data (mirrors, snaps, clones, sancopy, etc)

Event data (windows security, application and system event files)

LCC data

Nav data (Navisphere related data)

Regards,

MARK